Submit a Work Order
The following situations are considered emergencies and you should call the Front Desk or RA On-Call:
- No heat or air-conditioning when outside temperatures are less than 50 degrees or higher than 80 degrees Fahrenheit
- Electrical failure
- Overflowing toilet
- Stopped up toilet if only one is available in the apartment
- Water problems such as leaks, server back-ups, or broken pipes
- Malfunction of an essential appliance (non-working refrigerator)
- No water
- No hot water when affecting more than one unit
- Any unsecured entry
- Malfunctioning controlled access gates
- Lock Change
SAFETY FIRST: If your heater is not working, submit a work order via the Resident Portal. For your safety and the safety of those around you, DO NOT use your oven/stove as a heat source.
*If you experience issues submitting a work order please e-mail your work order to HRLFacilities@utep.edu
For Non-Emergency requests, please use the link to access our Residence Life Student Portal and request a work order, now, in addition, you can check on the status of a work order to see how things are coming along.
For after-hours emergencies, please call the RA phone or Front Desk at:
RA On-Call
Miner Village: (915)-525-1452
Miner Heights: (915)-996-0922
Miner Canyon: (915)-637-8236
Front Desk
Miner Village: (915)-747-6346
Miner Heights: (915)-747-6112
Miner Canyon: (915)-747-6351