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If you are trying to connect your smart device (web-enabled TVs [smart TVs], Roku, Chromecast, etc.) you may realize that your device isn’t already connected. Here at UTEP, we all share one large wireless network where we need to send a request to the UTEP Help Desk to have our device(s) to be activated on the network. You’ll need some information before you ask to activate your device(s)

DISCLAIMER: GAMING CONSOLES ( PlayStations, Xboxes, Nintendo consoles, etc) and WIRELESS PRINTERS will not be accepted on the wireless network!

1. With the device(s) that you have, write down the device(s): MAC Address and Model # (usually on the back, on the bottom of the device, on your device(s)’ box [original packaging], or the device(s)’ User Manual, or your device(s)’ network settings), and Brand, your full name.
2. Call the UTEP Help Desk (915)-747-4357
   1. Choose option #1 on the automated system
3. Say “I am a UTEP Student currently living on campus, and I would like my [device(s)] activated on the network.”
4. Supply the representative on the phone the information you wrote down.
5. The Help Desk will generate a request and send it to an associated Networking Team (the networking team grants access to the requested device(s).
   1. NOTE: This Networking Team is not a part of UTEP but they do work directly with UTEP. This is important because if the UTEP Help Desk updates their policy, the Networking Team may not receive the notification of the change in policy right away.
      1. Ex) If the UTEP Help Desk decides to update their policy to where Roku’s are not allowed anymore, the Networking Team may not cut off access to Rokus till later in the future.
6. You should receive a confirmation email that your request has been received.
7. Depending on your device, it may be connected to the network that same day.