Supervisor Excellence Series
Deer Oaks EAP Services, your Employee Assistance Program (EAP) provider, presents this year’s Supervisor Excellence Webinar Series. Presented quarterly, this series covers important topics designed to provide supervisors and managers with enhanced skills that can help improve the work environment, better manage conflict and improve coaching skills.
Simply register using the below registration links. A recording will also be available following each live session using the same links.
Sessions
Previously Recorded
This session is designed to help leaders to better understand the characteristics of a great team culture and provide several strategies for creating and maintaining a workplace environment in which their employees can thrive.
Monday, April 29, 2024 12:00 PM - 1:00 PM
Successful leaders have the ability to skillfully discuss difficult or stressful topics with their employees. This session will provide several practical strategies for having these challenging conversations more effectively including building connections with employees, being more collaborative in our approach, and handling disagreement respectfully.
Monday, July 29, 2024 12:00 PM - 1:00 PM
Research shows that employees are more motivated and productive when their supervisor utilizes a collaborative
coaching approach during their day-to-day interactions. This session will review the communication skills necessary to have effective coaching interactions, and discuss using a collaborative coaching approach in key work situations.
Monday, October 28, 2024 12:00 PM - 1:00 PM
This session will help leaders to prepare their employees to consistently provide great service to both internal and external customers. Covered topics include how to make providing great customer service a team mission, ways to teach customer service skills to your staff, and strategies for coaching employees that fall short of your customer
service expectations.
Other Series Sessions
In accordance with applicable law, the Ãå±±ÂÖ¼é does not require mandatory diversity, equity, and inclusion (DEI) training in connection with any institutional function. Ãå±±ÂÖ¼é units are prohibited from requiring that any person participate in DEI training as a condition of employment or enrollment.