TimelyCare
TimelyCare: telehealth services for UTEP students.
Counseling and Psychological Services (CAPS) is expanding its mental health and wellness services for UTEP students. We have partnered with TimelyCare, a supplemental telehealth service to provide additional and accessible support services. Many of these services are available to students no matter where they reside within the United States. Some are even available internationally. Keep reading to learn more about the different mental health and wellness services provided through TimelyCare.
Learn More About Each Service
Talk Now
- 24/7/365 on-demand emotional support from a mental health provider
- No session limits. Video or phone (chat option available soon)
- Any topic you want to discuss (Anxiety, Depression, Loneliness, Substance use, Stress, Life transitions, Academic challenges, Relationships)
- Available Internationally
Mental Health Counseling Services (by appointment either virtual or phone)
- By appointment only. Research and select your own Therapist.
- 9 sessions per year. Video or phone
- Available in all 50 states
Self-Care Journeys
- 24/7/365 access to short videos, interactive guides and articles from mental health and wellness specialists
- Topics covered include managing stress, relationships, healthy eating, goal setting for better health and wellbeing, just to name a few.
Health and Wellness Coaching
- By appointment only. Research and select your own Wellness Coach. Make multiple appointments with the same coach or choose a different coach each time.
- No session limits, video or phone
- Topics covered include nutrition, exercise, sleep habits, mindfulness, relationships, goal setting to enhance health and well-being and many others
- Available Internationally
Basic Needs Support
- 24/7 Access
- Can provide UTEP students with a number of national, state, local and UTEP resources to help UTEP students
- When possible, helps students get connected to free or reduced cost programs that provide support for in-person health care, food assistance, housing assistance, transit, paying bills, childcare, legal services.
Video Tutorial
How Much Does it Cost?
- All regularly enrolled students are eligible for these services at no cost.
When should I use TimelyCare?
- TimelyCare is designed to supplement the services at CAPS. TimelyCare Services such as “Talk Now” can be accessed 24/7 for on-demand (non-mental health crisis related) emotional support. This service comes in handy during times CAPS is closed or when you are waiting for your next session. There are no session limits for the “Talk Now” service.
NOTE: if you feel that you are experiencing a mental health crisis, please come to CAPS and talk with one of our on-call counselors or call the Miners Talk After-Hours Crisis Line at 915.747.5302.
- Some students are not sure if they really need therapy. Feel free to come to CAPS for an initial evaluation. We will gather some information and provide you with a recommendation for what service best fits your particular situation.
- If your concerns do not rise to a need for therapy, the counselor may recommend that you start with a self-guided, self-help program provided through CAPS, Togetherall, or TimelyCare. Perhaps some guidance from a wellness professional through coaching would be a better fit rather than therapy.
- If the counselor feels you would benefit from therapy, they may recommend either services through CAPS, TimelyCare or the community based on your specific needs and availability.
- If you have particular needs or preferences that cannot be provided through CAPS, such as a preference to meet with a counselor with a particular identity, or if you have a particular schedule that prevents you from working with a counselor during normal business hours, a CAPS counselor may recommend TimelyCare as an alternate option for scheduled counseling visits.
How do I access TimelyCare?
To Access TimelyCare, go to . TimelyCare is also available for your Android or iOS device by downloading the “TimelyCare” app from the Apple Store or Google Play. Once registered, you will be able to start using TimelyCare services right away.