Ãå±±ÂÖ¼é

To schedule a virtual appointment for submitting your I-9 items, please click . For in-person submissions, no appointment is necessary, but please keep in mind that visitors will be assisted in the order of their arrival.

Upon receiving the "Pre-Hire Process Completed" email, please note that it may take up to 72 business hours for your Employee ID to be generated. It's important to be aware that UTEP employees cannot commence work until they have received their Employee ID.

There are likely three reasons why you cannot access your account:

1. Appointment Clearance:

   • Your appointment may not have cleared yet. For updates regarding your appointment, please contact your hiring department.

2. DUO Authentication Registration:

   • You may not have registered for DUO Authentication. To register, please click [here](link to DUO registration).

3. Incorrect Login Credentials:

   • You might be using incorrect login credentials. For the first-time login into your PeopleSoft account, use the initial credentials generated by the Helpdesk (room 300 in the library, helpdesk@utep.edu, or 915-747-4357).

To access your onboarding module, please note that your appointment and PeopleSoft access must already be active. You will receive an email notification once your module has been assigned, but it typically takes between 1-2 weeks after your activation in UTEP's employee database for the module to be assigned to you. Keep an eye on your email for updates on your onboarding process.

Your PeopleSoft access will be reinstated once your appointment action request has been cleared. For updates on the status of your appointment, please contact your hiring department. They will be able to provide you with the necessary information regarding the resolution of your appointment action request and the subsequent restoration of your PeopleSoft access.

No, you will continue to utilize the Employee ID assigned to you during your initial onboarding. There's no need for a new ID in this context.

Your start date will vary based upon when you submit all of your rehire paperwork and communicate with your hiring department. The timeline for processing and finalizing your rehire will be influenced by the efficiency of these processes. 

Due to the break in coverage, you are required to make new selections for your benefits plan. For more information, please contact Benefits@utep.edu via email. They will be able to provide you with the necessary details and guide you through the process of selecting your benefits.

To obtain access to the Glacier tax form, kindly reach out to HROnboarding@utep.edu.

Neither HR nor Payroll is authorized to provide guidance on how to fill out your Glacier tax form. For any questions related to completing the form, please reach out to Glacier's support team at support@online-tax.net. They will be able to assist you with specific inquiries and ensure that the tax form is accurately filled out.

For any additional questions, please consult the guide from the Glacier support team, available here. If your question remains unanswered, you can reach out directly to the support team at support@online-tax.net for further assistance. They will be able to provide the necessary guidance and information to address your inquiries.

If you have questions related to the Student Health Insurance Plan, please direct your inquiries to SHIP@utep.edu. They will be able to provide you with specific information and assistance regarding the Student Health Insurance Plan. 

If you have inquiries regarding benefits eligibility or coverage, please get in touch with the Benefits team at benefits@utep.edu. They will be able to provide you with the necessary information and assistance related to benefits. Feel free to contact them for any clarification or guidance you may need regarding your eligibility or coverage details.

If you require information on employment verifications or need to submit an official verification request, please reach out to EmploymentVerification@utep.edu via email. They will assist you with the necessary details and process for employment verification requests. Feel free to contact them for any further inquiries or support related to employment verification.

Work documents, also known as I-9 documents, are the documentation that employees present to their employer to verify their identity and authorization to work. For a comprehensive list of acceptable work documents for domestic hires, please click . This resource will provide you with the information needed to ensure that your documentation meets the required criteria for employment eligibility.

For international hires, the following work documents are required:

1. Visa
2. Unexpired passport
3. I-94
4. 1-20 (Student hires)
5. On Campus Work authorization letter from The Office of International Programming (Student hires)

For any inquires related to finances, tax forms, deductions, and changes to direct deposit please contact our Payroll department. 

Payroll Office.......................915-747-5109

Office Location...................Ãå±±ÂÖ¼é Towers, Room 602 (building. # on the attached map)