Laptop Support
For best results, use an antivirus and a web filter. The antivirus protects by catching viruses as you use your computer. The other protection is with a web filter on your internet browser to keep you away from bad sites. If you get a virus, run scans and remove viruses as needed. But, if all fails, bring your laptop to ETC.
Protection 1: Activate Antivirus on Windows 10
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Activate Windows Defender on Windows 10: Click Start - Settings - Update and Security - Windows Defender - Real-time Protection. And : Search - Task Scheduler - Task Scheduler Library - Microsoft - Windows - Windows Defender - Select Properties on the right - Triggers - New - Daily - Set time to start - OK.
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Or install Bitdefender free, (https://www.bitdefender.com/solutions/free.html) registration is required.
Protection 2: Web Filter
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for Chrome.
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for Firefox.
Remove Viruses for Windows
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Run scans using your antivirus software such as Windows Defender. Scans will take a while and remove viruses as needed. Repeat the process until no more viruses are found.
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Also run the Microsoft Windows Malicious Software Removal tool that you can start from your desktop by starting Run from the start button and typing mrt.
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Download and run to remove adware .
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Download and run scans using .
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Finally, download and run scans using .
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Optionally, clean Powerful Malware Removal .
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Optionally, clean your computer with .
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Contact ETC if you need assistance.
Antivirus for Macs
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Students can bring their laptops to ETC to check hardware, reset or install the operating system, and remove viruses.
Tools for Windows
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Get the .exe with size 3.8 MB.
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Only check status for Good, Caution, or Bad.
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Should only see Good status, otherwise your hard disk is going to crash, so do a backup.
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Create a recovery drive: Even if your PC cannot start, you can use a recovery drive to reset it or troubleshoot problems. If you backup system files to this drive, you'll also be able to reinstall Windows.
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Search
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Recovery
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Create Recovery Drive.
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Select Back up system files to the recovery drive,which will allow you to re-install the OS if needed.
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You will need a 16 GB USB flash drive.
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Label the drive "Windows 10 Recovery Drive".
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Boot USB recovery drive if needed.
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Insert flash drive in USB.
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Press F12 on a Dell System.
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Boot from USB.
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Select keyboard language.
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Troubleshoot.
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Recover from disk.
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You will need an external hard drive large enough to fit the current drive in.
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Do a windows search for 'Control Panel' > 'System and Security' > 'File History'
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Click 'system image backup' in lower left of the window.
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Click 'create a system image'
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Follow the steps from the wizard, and wait for the backup to finish.
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Try System Restore when your computer is slow after installing a driver or software.
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Search
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Recovery
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Open System Restore
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click Next and follow the instructions.
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Factory Image Restore
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This option restores your laptop to the state when you purchased it. This method is preferred instead of formatting, because it may keep your data files and programs intact.
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First, perform a data backup of your laptop.
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Turn on or restart your laptop.
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For Dell laptops, press F8.
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Select Repair Your Computer.
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Select Dell Factory Image Restore.
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Tools for Macs
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Other Tools
Policy
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You are responsible for your own backup.
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You will need your UTEP ID to pick up your laptop.
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You will need to download the product keys for Microsoft products available to students.
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ETC will not be liable for issues occurring during repair of your laptop.
Locations where laptops are available for check-out:
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ETC - Engineering E351
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Laptops can be checked-out for 2 to 4 hours between 8 AM to 5 PM, Monday to Friday. The student ID is kept until the laptop is returned. If the laptop is not returned, a hold is created in the department.
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TSC equipment check-out:
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50 Windows laptops, 10 Mac Airs, 12 iPad 2s, 9 Chrome notebooks available for the entire Campus.
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Loan period is 3 days, including weekends and holidays.
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There is a 3 day grace period between check-outs.
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Note: exceptions can be made to students who are taking a class that start at 7:30 AM by picking up the laptop the day before and returning the laptop after the class on the next day.
You can print files through a website, email, or a local printer queue while on the UTEP Wireless or with the VPN if from home.
Use to print files using a website that does not require the installation of drivers. You can also print by sending the file to wirelessbw@utep.edu for black and white or wirelesscolor@utep.edu for color printing. You can find more information at .
Use the Windows 7/8 printer driver to create a printer queue in your personal laptop. You can also download the PrintWhere driver from . After installing the driver, run the PrintWhere Printer Manager by clicking on the icon in your desktop. Search for Keywords "UTEP", then select preferences and edit the Account Settings with your username and password. The name of the printer in the Control Panel is called "PrintWhere", you can change the name of the printer to "UTEP".
You can pick up your print-out from any keypad printer located all around campus.
Printers available in Engineering areas:
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Classroom building outside C205
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Classroom building outside C305
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Engineering building 2nd floor
Engineering building 3rd Floor
Furniture available for students to use.
Engineering building 2nd Floor
Furniture available for students to use.
Engineering building 1st Floor
Furniture available for students to use.
Metallurgy building
2nd and 3rd floor tables and chair on halls.
Classroom building
2nd and 3rd floor chair on halls.
Chemistry and Computer Science building
Some of the furniture available in the areas of the Computer Science department.